General Terms and Conditions
Effective from: 01.04.2026
1. Introduction
By accessing and utilizing this website, you acknowledge and agree to comply with these General Terms and Conditions. We encourage you to review them thoroughly before engaging in any activities on our platform.
2. Amendments to the Terms and Conditions
We reserve the right to update or modify these Terms and Conditions as necessary. Significant changes will be communicated to players when feasible; however, users are advised to check this section regularly to remain informed of any updates.
3. Eligibility to Play
3.1 Access to the Casino is strictly limited to players residing in jurisdictions where online gambling is legally permitted. It is your responsibility to ensure that participating in online gambling is lawful in your location before registering or placing any wagers.
3.2 Only individuals who have reached the legal gambling age as defined by their jurisdiction of residence are permitted to participate. Players bear the sole responsibility for ensuring compliance with applicable age restrictions. We may request proof of age at any time and reserve the right to suspend or terminate accounts for non-compliance.
4. Accepted Currencies
4.1 Gameplay is available in BCH, BTC, ETH, EUR, GBP, LTC, TRX, USD, USDT, XRP.
4.2 The minimum deposit required is 20 EUR/GBP (or currency equivalent).
5. Fees and Taxes
5.1 Players are responsible for any applicable taxes or fees associated with their winnings, as dictated by their local laws. Additionally, if no bets have been placed following a deposit, we reserve the right to deduct processing fees upon withdrawal.
6. Game Rules
6.1 Players are expected to familiarize themselves with the rules of the games available on this platform. It is their responsibility to understand payout structures and gameplay mechanics.
6.2 Slots maximum withdrawable winnings will be capped at £250,000, €250,000, $250,000 or currency equivalent.
6.3 Game Shows – maximum withdrawable winnings from Game Shows will be capped at £250,000, €250,000, $250,000 or currency equivalent regardless of whether you see more winnings during play.
6.4 Maximum bets – for Tables, Live Casino & RNG games the maximum allowed bet will be as follows:
Roulette:
Straight up: £500, €500, $500 or currency equivalent
Split: £1,000, €1,000, $1,000 or currency equivalent
Street: £2,000, €2,000, $2,000 or currency equivalent
Red/ Black: £10,000, €10,000, $10,000 or currency equivalent
Even odd: £10,000, €10,000, $10,000 or currency equivalent
1-18: £10,000, €10,000, $10,000 or currency equivalent
Blackjack:
£5,000, €5,000, $5,000 per hand
Max table bet: £10,000, €10,000, $10,000 or currency equivalent (multiple seat players)
7. Limitation of Liability
7.1 Players acknowledge that gambling carries financial risks, and the Company is not liable for any losses incurred while using the website.
7.2 While we implement robust security measures to protect user data, we are not responsible for unauthorized third-party access beyond our control.
7.3 The Company shall not be held liable for any technical malfunctions, including software or hardware failures, connectivity issues, or other disruptions that may affect gameplay.
7.4 In the event that a wager is accepted or a payment is made in error, the Casino reserves the right to void any wagers affected by such an error or to correct the outcome by re-settling the bet under the correct terms that should have applied at the time of placement.
7.5 If your account is mistakenly credited with funds - whether due to technical error, incorrect paytables, or human mistake - such funds will remain the property of the Casino. Any such amount may be withdrawn from your account. If these funds are withdrawn before the error is identified, the value will be considered a debt owed to the Casino. You are required to inform the Casino immediately if you become aware of such an error.
7.6 The general Terms and Conditions displayed on crownjewelz.com form the binding agreement between you and the Casino. Any guidance provided by our support team is intended solely for assistance and does not modify or override the official terms.
In the case of any conflict between information given by our customer support team and the Terms and Conditions published on crownjewelz.com, the latter shall take precedence.
8. Player Accounts
8.1 Each user is permitted only one account. The creation of multiple accounts may result in account termination and forfeiture of funds. Players must not share their accounts or grant access to third parties. Any winnings or bonuses obtained through duplicate accounts will be reclaimed by the Casino.
8.2 The use of VPNs (Virtual Private Networks) is strictly prohibited. Players who attempt to bypass regional restrictions using VPNs or other similar methods will be in violation of the terms, and any winnings obtained through such actions will be forfeited. This also applies to any technology used to mask or alter location.
8.3 If an IP overlap is detected between multiple accounts, we reserve the right to restrict or terminate access without the possibility of appeal.
8.4 Players must provide verification documents upon request, which may include identification, proof of residence, or financial statements.
8.5 Failure to provide accurate or verifiable documentation may result in account closure and forfeiture of funds.
8.6 The Casino reserves the right to close any account at its sole discretion.
9. Anti-Fraud Policy
9.1 We enforce strict fraud prevention measures and may verify player identity before processing withdrawals.
9.2 Any fraudulent activity, including but not limited to chargebacks, multiple account creation, or use of stolen payment methods, will result in account termination.
9.3 The Company reserves the right to void bonuses and winnings obtained through exploitative gaming tactics, such as advantage play.
9.4 Players engaging in game manipulation, collusion, or fraudulent activities may have their accounts suspended, winnings forfeited, and relevant authorities notified.
9.5 If players are found to be acting as part of a group or syndicate to exploit promotions, the Casino reserves the right to void winnings and close accounts.
9.6 Game Strategy Abuse: The use of betting strategies or gameplay patterns designed to minimize risk, manipulate game outcomes, or exploit game mechanics is strictly prohibited. This includes, but is not limited to, low-risk betting systems, hedging strategies, covering multiple outcomes in the same game round, manipulating bonus features, or any gameplay intended to artificially increase the likelihood of profit while using bonuses or promotional funds.
If CrownJewelz determines that such strategies have been used, the Casino reserves the right to void any associated winnings, confiscate funds derived from such activity, and suspend or permanently close the player’s account.
9.7 If a game or system malfunction occurs, all affected bets and winnings may be declared void. Players are required to report any such malfunction immediately. Failure to do so may result in account suspension or the cancellation of winnings obtained through the malfunction.
9.8 The use of "replaceable" bitcoin transactions (Opt-in Replace-by-Fee - RBF) is prohibited. CrownJewelz reserves the right to suspend or close accounts engaging in such transactions and to void any associated deposits.
9.9 Deposits must be wagered at least twice before withdrawal. If a player attempts to withdraw deposited funds without sufficient gameplay, CrownJewelz reserves the right to require the deposit amount to be wagered up to three times before processing the withdrawal.
9.10 CrownJewelz reserves the right to refuse withdrawals or apply additional verification if deposit and withdrawal patterns indicate potential payment processing abuse.
9.11 Any other forms of cheating
9.12 Declaring bankruptcy in their country of residence
10. Deposits
10.1 Players should contact support to confirm available payment options for their region.
10.2 The minimum deposit amount is 20 EUR/GBP. Deposits below this amount will not be accepted.
10.3 Deposits must be made using a payment method registered in the player's name. Third-party deposits may be reversed, and funds lost due to such transactions will not be reimbursed.
10.4 Crypto deposits are accepted as follows
BTC: 0.0003
ETH: 0.01
TRX: 100
XRP: 20
USDT: 30
DOGE: 200
LTC: 0.3
11. Withdrawal Policy
11.1 The minimum withdrawal amount is 100 EUR/GBP (or currency equivalent).
11.2 If a player has not wagered at least two times their deposit before withdrawal, the withdrawal will not be processed.
11.3 The Company may conduct verification checks before processing withdrawals and reserves the right to suspend withdrawals in case of inconsistencies.
11.4 Standard withdrawal limits are set as follows:
- Daily: 1,000 GBP
- Weekly: 4,000 GBP
- Monthly: 15,000 GBP
Withdrawal limits may increase based on your VIP Level.
If you win more than 15,000 GBP, the Casino reserves the right to divide the payout into monthly instalments of maximum 15,000 GBP until the full amount is paid out.
11.5 Maximum cumulative profit on all Casino Games (excluding any progressive jackpot wins) in a 24 hour period by each customer shall be capped at 50,000 GBP for VIP users, and at 20,000 GBP for non-VIP users. If your profits exceed this sum in any 24 hour period any additional bets or wagers made within the same period shall be void and any associated sums bet or wagered by you shall be returned to you. If a bet or wager is made by you that takes your profits over the limit within the daily period (00:00-23:59 UTC) you will be paid out up to GBP 50,000 (or currency equivalent) for VIP users and GBP 25,000 (or currency equivalent) for non-VIP users and any excess profits may, at our discretion, be voided entirely.
Finally, please keep in mind the Casino is not a financial institution. Your account will thus not bear any interest and no conversion or exchange services will be offered at any time.
11.6 Progressive jackpot winnings are paid in full, regardless of standard withdrawal limits.
12. Dormant Accounts
12.1 Accounts that remain inactive for 180 days will be classified as dormant. The Company reserves the right to close such accounts and confiscate any remaining balance.
12.2 Dormant account fees will incur a cost of 20 GBP monthly taken from the player account balance.
12.3 Dormant accounts may be reactivated upon request by contacting customer support.
13. Responsible Gambling
13.1 The Company actively monitors player behaviour for signs of problem gambling.
13.2 If problematic gambling patterns are identified, we may impose account restrictions or suspensions to promote responsible gaming.
13.3 Indicators of potential gambling-related concerns include excessive playing time, frequent deposits, and repeated requests to increase betting limits.
13.4 If you do believe that your behaviour has become problematic, kindly reach out to our Support team for further assistance. There are also several organisations that are ready to help you.
14. Disclaimer
14.1 In accepting these Terms and Conditions you acknowledge that the Casino reserves the right to modify or remove any games, events or promotions without any prior notice.
15. Dispute Resolution and Complaints
15.1 Should you experience any issues with payments, bonuses, games or anything else then please reach out to our Customer Service team. Any logged complaint will be reviewed thoroughly by the relevant team.
15.2 In case of a dispute between any on-screen game results and the game server logs, the game server logs will ultimately be used as the source of truth in determining the outcome.
15.3 In case of a conflict between all the aforementioned Terms and Conditions and any information provided by our Customer Support team, the Terms and Conditions will always take precedence.