FAQ
Registering an account with us couldn’t be easier. Simply click ‘SIGN UP’ on our homepage, enter the requested details, confirm by clicking ‘Create Account’ and voila, you are officially a CrownJewelz player. We’ll immediately send you to the payments section so that you can deposit and start playing in no time and we’ll also drop you an Email welcome message to give you all the information that you need to know to have an incredible experience on the site.
No, this is not allowed. You can only register one account for each household or IP Address as stated in our Terms and Conditions. If you open or attempt to open more than one account we reserve the right to block or close any duplicate accounts at our discretion. For more information kindly visit our Terms and Conditions.
The fastest way to reset your password is to click 'Log In', then the 'Forgot Password?' link. You will then receive an email with a link to create a new password. It takes about 30 seconds to do. If you can't reset the password yourself or you can't get into your email account, contact our customer care team via live chat or email [email protected], and once we've confirmed you are who you are, we can reset your password.
Just sign in, go to your personal profile "My Account", then open the tab 'Wallet', click the "Add new" button and select the currency you want.
Both your deposits and withdrawals can be made in the following currencies: BCH, BTC, ETH, EUR, GBP, LTC, TRX, USD, USDT, XRP.
Deposits made generally show up immediately in the 'My Balance' section of 'My Account'.
If you’re depositing money into your CrownJewelz account, we will cover the recipient transaction costs. I.e., we pay for getting money in. Depending on your payment provider, they may charge a fee for sending money to us. If you’re withdrawing money, you pay the fee the payment provider charges.
Minimum deposits are 20 GBP (or currency equivalent) and minimum withdrawals are 100 GBP (or currency equivalent).
Yes! Our games are fair. All the games comply with the requirements of RNG certification in terms of fairness.
Yes! We have a "play for fun" option on every game so you can test it out.
Yes, our games are mobile-friendly. Just open CrownJewelz and launch any game displayed on the casino home page!
In rare cases where a game freezes and you haven’t finished your game rounds, usually the game round is played out on our server and the winnings, if any, are added to your account. The main point: we know how frustrating it is if a game just crashes and we have a whole process for dealing with it, so it’s fair for you.
CrownJewelz’s uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy and Security page.
Head to the usual deposit page and you will see all the available options including cryptocurrency.